Assa Abloy unveils new customer support app

Assa Abloy Opening Solutions UK & Ireland is improving its customer experience by launching the Assa Abloy Customer Support app. The free app for iOS and Android operating systems provides customers with remote technical product support via live streaming, alongside instant access to useful product resources.

The Door Hardware Group division will be the first to go live on the new app, enabling customers to contact brands including UNION, ASSA, Dale Hardware, Excel Architectural Hardware, Exidor, Trimec, Adams Rite and Securitron all from one place. Once downloaded, customers can use the app to directly contact the right department via phone, email or the new live chat and video call features.  Additionally, they can find a direct link to the technical support team, who can offer remote diagnosis and issue resolution using the live stream contact option.

“The new app is easy-to-use and intuitive, ensuring our customers have access to fast responses in real-time,” said Jesse James, Financial and Commercial Director of Assa Abloy Door Hardware Group. “Having the flexibility to choose how to contact our customer service teams, and for us to be able to quickly support customers on site with technical support is vitally important. The Assa Abloy Customer Support app allows customers to have everything they need in one place, and wherever they go.”

To help customers navigate Assa Abloy’s broad range of products, the company has created a resource centre that provides customers with direct access to technical product information and certifications – all in one place, at the touch of button. Support hours are shown within the app, depending on device location, and email options are offered if out-of-hours support is required. Customers can also take a photo using their phone and attach it to emails for easier troubleshooting.

“Improving our customer experience is paramount to our business, especially in these challenging times,” noted James. “Enabling remote contact is vital in providing our customers with quick and effective information, and has improved our customer experience through the launch of our app. We continue to be committed to providing easier and more flexible ways to contact our business, receive technical product support, and for our customers to locate resources.”



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