A new whitepaper from Axis Communications covers the results of a recent partner survey exploring the impact of Covid-19 on the physical security industry. The online survey, conducted in December 2020, sought the views of senior decision makers within around 200 partner companies across the UK and Ireland. The manufacturer hopes that the results will help partners and the wider security industry make more informed decisions on future business opportunities.
“Despite the unprecedented disruption that Covid-19 has caused, Axis is proud to have been able to effectively respond and adapt,” said David Needham, Sales Manager UK and Ireland, Axis Communications. “To further demonstrate our commitment to offer support wherever possible, we launched a survey in the region to identify the main challenges, needs and expectations of our trusted partners, their customers, and wider stakeholders. Through careful analysis of the experiences of senior decision makers from a wide range of industries, we will be able to determine where the greatest support is needed and identify ways that technology can facilitate safer and more effective business operations.”
While the majority of partners continued to work, albeit some with limited capacity, under their classification as essential services, 41% of respondents expressed concerns about their supply chains, whilst anxiety over general economic recovery was repeatedly referenced as a top concern for both partners (67%) and their customers (55%). What is clear is the need for ongoing support as partners and customers embrace new approaches to security, with strong customer support viewed as essential.
Over half of the partner companies that responded serve medium to large enterprise in a wide range of industry sectors, with more than one in ten employing over 1,000 people. Analytics are highlighted as being key to ongoing success, with crowd management and assistance with appropriate social distancing measures also welcomed. In addition, contactless entry to avoid the unnecessary touching of shared surfaces, and integrated solutions such as video surveillance combined with access control, are emphasised. In terms of which particular sectors are viewed as having the most potential in the year ahead, (73%) of respondents cited commercial, followed by industrial (58%) and education (50%).
On the effects of the pandemic to businesses to date, changes in workflow were reported by most respondents, who indicated that both they and their customers have been challenged by the shift to remote working that has accompanied Covid. HR issues were raised as a cause for concern by 29% of partners; and 33% of end customers, according to the partners, had been affected by HR related issues and 32% by their ability to effectively function remotely.
The survey responses indicated that process changes have also been widespread throughout the physical security industry, but few regarded this as a concern. Respondents touched upon a number of key areas, such as increased use of video conferencing, a shift toward remote management systems and changes in sales activity. A third cited changes in service delivery and sales processes (34%). Many believe that the increased emphasis on health and safety processes would likely continue, even as restrictions are eased.
Download the whitepaper here.