Boon Edam has opened three service centres on the east coast of the US. The service centres are in Washington, D.C., New York City and Atlanta and will support customers in the immediate surrounding states. The manufacturer states that this will make it easier for clients to receive product installation services, planned preventative maintenance and quick response to service calls on the east coast. According to the manufacturer, the service centres have been strategically located in areas of the country where thousands of Boon Edam entry products have been installed in dense metropolitan areas.
Revolving doors and security turnstiles are much like automobiles in that they require regular maintenance for the best performance and return on the owner’s investment. The consequences of an out of order entrance can be significant to a business, ranging from user inconvenience and added costs all the way up to a potential security breach. To prevent these negative outcomes, Boon Edam continues to invest in the technical training and support of its network of dealers and partners across all the Americas to facilitate excellence in installation and service and prevent outages before they happen.
All Boon Edam service technicians work exclusively on Boon Edam entrances every day and are intimately familiar with the latest configuration updates, parts requirements and mechanical revisions. For the entrance owners and reseller partners in the service centre areas, this translates to a level of expertise that can quickly service or troubleshoot an entrance with minimum disruption or downtime. This model has proven successful and Boon Edam intends to continue to invest in this service and support model to ensure they provide an unmatched customer experience.
“Service is a key component of what we call, ‘The Boon Edam Experience,’” said Al Vandine, Service Sales Manager at Boon Edam Inc. “Our service centres allow us to better meet the high expectations of our customers and provide more onsite and installation support to our dealers and partners in those locations. Our stance is a proactive one; we can bring unmatched expertise, common parts kits and equipment to bear within a matter of hours for a service call, installation or planned preventative maintenance visit. And we are dedicated and focused on Boon Edam solutions, which means we can resolve issues very quickly.”