Carnival Cruise Line introduces facial biometrics at Port of New Orleans

US Customs and Border Protection (CBP), in partnership with Carnival Cruise Line, expanded the use of facial biometrics into the debarkation process at the Port of New Orleans, becoming the latest seaport to modernise efforts to revolutionise cruise travel.

“As cruise travel resumes around our nation’s ports, CBP is working closely with the cruise industry to make travel safer and more efficient, while also supporting travel recovery efforts,” said Steven Stavinoha, Director, Field Operations for CBP’s Gulf Coast Field Office. “The biometric facial comparison process adds an extra layer of security and streamlines travel into the United States by replacing the manual inspection of travel documents with a secure, touchless process.”

This entry process further secures and enhances the customer experience while protecting the privacy of all travellers. The enhanced arrival process using facial biometrics verifies the traveller’s identity within two seconds and is more than 98% accurate. When debarking the cruise vessel at a US seaport, passengers will pause for a photo that will be compared to their existing passport or visa photo in secure DHS systems to biometrically verify their identity. Upon an efficient match, passengers collect their baggage, proceed through inspections and exit the terminal.

US travellers and select foreign nationals who are not required to provide biometrics and wish to opt out of the new biometric process can request a manual document check from a CBP Officer consistent with existing requirements for admission into the United States.

Already in use at major air and land ports of entry, facial biometrics in the cruise environment will strengthen CBP’s enforcement capabilities at several US cruise ports. Additionally, CBP and its cruise partners have expanded data sharing agreements to further strengthen security in cruise travel.

To date, facial biometric comparison technology is available at 12 seaports across the United States and has been successfully used to process arriving passengers on cruise vessels in Florida, New Jersey, Texas, California, Washington, and now Louisiana.


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