Having recently launched its latest integrated home security system, feedback from customers is very positive, says On Call Security, which is demonstrated in this case study of a family from Worcester who purchased a custom package.
“Much like travel insurance or roadside recovery, home security is something you know you need but can easily put off until tomorrow. We’d been doing exactly that until a close friend’s house was broken into. Suddenly it was no longer an afterthought, it was our priority, luckily On Call were there to help. Mr B. from Worcester.
Here is their experience:
‘As a family with three young children, two cats and two full-time jobs, the house can be a little hectic to say the least. We’d been meaning to install a security system ever since completing an extension last year, but ‘life’ always seemed to get in the way.
After researching our options online, we reached out to a couple of companies asking for advice. From the first interaction, On Call stood out, the website was clear and easy to navigate, outlining the different hardware and service options without overwhelming jargon. Within hours of filling in the enquiry form, they called me back with thoughtful answers tailored to our family’s needs.
The cost of the system was lower than I expected, but it was the speed of service that sealed the deal.’
Less than 72 hours after making the initial enquiry, an On Call van pulled up outside their house and an engineer was ready to fit the system.
‘The installation couldn’t have gone more smoothly. The engineer was professional yet approachable, taking care not to mark our freshly painted walls and double-checking we were happy with the placement of every sensor and the control panel.
Noticing our detached garage, they even offered to add extra sensors there free of charge – a gesture that made us feel like more than just another job on the list.
Once everything was fitted, we talked us through the system, showing us how to use the control panel and helping us download and set up the app. The final result exceeded expectations. The system looks sleek and well-built, while the app is refreshingly intuitive. It gives us real-time updates and full control, even when we’re not at home. Of course, I hope we never have to test it in a real break-in, but the reassurance it brings is invaluable.’
With excellent mainland UK coverage and a commitment to install Fast Track orders the following day whenever possible, On Call is adding top notch response times to their already very good reputation for technical support and customer care.
For more case studies, click here
