Cisco and ServiceNow have announced a deepened partnership to enable confident and secure AI adoption for businesses at scale.
The combination of Cisco’s infrastructure and security platforms and ServiceNow’s AI-driven platform and security solutions will unlock mutual customers’ ability to secure and scale their use of AI while decreasing risk and complexity.
The first such integration will bring together Cisco’s AI Defense capabilities with ServiceNow SecOps to provide more holistic AI risk management and governance.
“Customers are searching for simplified solutions that not only address the complexity of the technology but also offer simplified workflows that will make innovation actionable,” said Scott Crawford, Research Director for Information Security with S&P Global Market Intelligence 451 Research. “Respondents to a recent 451 Research survey of security practitioners indicated on average that they spend 36% of their budget with a single vendor, which reflects this desire to reduce complexity in their tools and suppliers.”
The rapid proliferation of enterprise AI brings unprecedented opportunities, but also an entirely new set of risks and challenges that traditional cybersecurity and infrastructure solutions don’t address.
As AI applications begin to quickly reshape organisations’ business practices, the underlying infrastructure, security frameworks, team workflows and governance requirements must change just as quickly.
Rigorous management and monitoring of AI across the organisation ensures strict data governance, confidentiality, reliability and trust. Cisco and ServiceNow together plan to provide platform-based approaches to not only solve the challenges presented by AI, but empower businesses to confidently move even faster.
“Security has been blamed for slowing technology adoption in the past, but the right approach to safety and security will actually accelerate AI adoption,” said Jeetu Patel, EVP and Chief Product Officer, Cisco. “The integration of ServiceNow and Cisco AI Defense is game changing for enterprises – providing organisations with the confidence of a single source of truth for managing AI risks and compliance, even while models continuously evolve.”
“AI is unlocking new frontiers for business transformation—and securing that future requires more than just reactive defences,” said Amit Zavery, president, chief product officer and chief operating officer at ServiceNow. “Through this partnership, Cisco and ServiceNow are aligning security and AI operations at the platform level.
“By combining Cisco’s advanced AI security with ServiceNow’s role as the AI control tower for the enterprise, we’re helping customers operationalise trust—ensuring that AI is governed, secure and ready to scale.”
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