Genetec has announced Hammersmith & Fulham Council has overhauled its public space CCTV infrastructure by unifying three legacy systems into Genetec Security Center.

The deployment, carried out by North, is supporting significant reductions in crime, major operational efficiencies and the opportunity to begin offering monitoring services to neighbouring boroughs.

Hammersmith & Fulham faced challenges running three fragmented systems that were proving costly to maintain and that limited coordination with important stakeholders such as the Metropolitan Police and other London boroughs.

It chose Genetec Security Center for its open architecture, ability to integrate, CCTV, IoT sensors and analytics into a single platform, plus its flexibility to support AI-driven monitoring and broader smart-city initiatives. 

Since migrating almost all of its cameras into Genetec Security Center, Hammersmith and Fulham has recorded substantial improvements in public safety.

Total recorded offences are down 10% year-on-year, including a 44% reduction in knife crime, a 35% fall in robbery, a 30% decline in burglary and a 29% drop in theft from motor vehicles. These improvements are credited to faster response times, better intelligence-sharing and more effective joint operations with police, local venues and nearby authorities. 

Operational efficiency has also increased significantly, leading to reduced costs and increased revenue-raising opportunities for the Council. It can now monitor more cameras with the same number of operators, making it possible to begin providing monitoring services to other public sector partners in order to fund further enhancements in its control room. 

“By partnering with Genetec and integrator North, Hammersmith & Fulham has taken a decisive step toward a safer, smarter borough,” said Nicholas Smith, Regional Sales Director, UK & Ireland, Genetec Inc. “It gives the Council the flexibility and functionality it needs to create safer public spaces.”

With a unified platform now in place, the council is preparing for its next phase of modernisation, focused on expanding the use of advanced AI and analytics. For example, real-time object detection, behaviour analysis and pattern recognition are all being explored to support the authority’s wider crime reduction and smart city ambitions. 

“Genetec and North have given us a single, future-ready platform that improves visibility, collaboration and efficiency across our CCTV operations,” adds Neil Thurlow, Assistant Director for Community Safety, Resilience and CCTV at Hammersmith & Fulham Council. “It enables us to respond faster, work more closely with partners and deliver better outcomes for residents, supporting our ambitions for public safety well into the future.”

“We chose Genetec Security Center because of its open architecture, proven scalability and ability to integrate legacy systems alongside new cameras, IoT sensors and analytics,” concludes Tony Oliver, Head of Physical Security at North.  “This allowed us to unify three disparate video surveillance systems into a single secure environment, simplify operations for control room teams, and give the council the flexibility to evolve the platform over time.

“The result is a future-ready solution that has improved efficiency, strengthened collaboration with partners like the Metropolitan Police, and which has delivered measurable public safety outcomes.”

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