Ahead of Intersec 2026, Hani AlHendi, Milestone Systems Sales Manager Middle East – META tells us about the three pillars which differentiates it from the rest, explains about the dedicated regional technical support offered to the Middle East Region, and gives us an insight into what visitors can expect to see on stand S1, H24.
What can visitors to your Intersec stand expect to see?
HA: “Visitors will experience Milestone’s XProtect Platform, intelligent video technologies, and deeper integrations with our partner ecosystem. We will showcase AI-powered analytics, enhanced cybersecurity features, and real-time operational insights designed for enterprise, smart city, and critical infrastructure environments. Our stand will also feature live demos with key technology partners across video, IoT, access control, and analytics.”
How are you finding the current market in the Middle East?
HA: “The market remains strong and dynamic, driven by major investments in smart cities, public safety, and infrastructure projects across the GCC. Customers are increasingly focused on AI readiness, operational efficiency, and long-term platform flexibility, areas where Milestone continues to lead.”
HA: What sets Milestone apart from competitors?
HA: “Our differentiation comes from three pillars:
- An open-platform ecosystem that gives customers freedom of choice
- Scalability and proven reliability through the XProtect VMS platform
- A strong regional presence and dedicated support team
“This ensures our customers receive future-proof, integrated, and flexible solutions tailored to their needs.”
What will be the main drivers for business next year?
HA: “Key business drivers include:
- Increased adoption of AI and advanced video analytics
- Strong growth in mega-projects data centres and safe city initiatives
- Rising demand for video solutions that enhance operational intelligence and security outcomes”
What will be the primary challenges, and how will you overcome them?
HA: “Challenges include rapid technological evolution, cybersecurity expectations, and the need for partners with the skills to deliver complex deployments.
Milestone’s strategy focuses on:
- Strengthening partner enablement and certification programs
- Enhancing cybersecurity capabilities within the platform
- Providing strong local support across the Middle East
Do you offer any special considerations or additional support to clients across the Middle East?
HA: “Yes, Milestone provides dedicated regional technical support, on-site solution engineering, end users and partners training programs, and close collaboration with system integrators. Our customers benefit from local expertise, rapid response, and a consultative approach that maximizes the value of their video investments.”
Are there any new features of Intersec 2026 that you’re excited about?
HA: “We are particularly excited about the enhanced AI & Emerging Technologies Zone, along with the show’s increasing focus on integrated and cross-industry solutions. These themes align closely with Milestone’s innovation roadmap and allow us to demonstrate how our platform brings together video, analytics, and intelligent data insights.”
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