One year after the opening of its state-of-the-art training centre in Madrid, OPTEX took the opportunity to sit down with Milton Acosta, Regional Sales Manager for Iberia, and Nikitas Koutsourais, Pre-Sales and Support Consultant for Southern Europe, to discuss its impact so far and the company’s ongoing commitment to its customers and partners throughout the region.
Investing in knowledge and growth
Opened in November 2023, the Madrid training centre offers a hands-on experience of OPTEX’s comprehensive portfolio of sensing security solutions. Milton Acosta, Regional Sales Manager for Iberia, and Nikitas Koutsourais, Pre-Sales and Support Consultant for Southern Europe, share their insights on the significance of this investment and how it will enhance the capabilities of our partners and customers.
Why Spain? Why Madrid?
MA: “Spain, and Iberia more broadly, holds great strategic importance for OPTEX. We’ve seen rapid growth here in recent years, both in terms of new customers and market expansion into new sectors. Establishing a training centre in Madrid brings us closer to our partners, giving them easy access to the support and expertise they need. This proximity is vital; it ensures we stay attuned to their needs, keep pace with market trends, and deliver solutions that not only meet but exceed their expectations with our innovative sensor technologies.
“The new centre is a tangible symbol of our commitment to being more than just a supplier. We want to empower our partners to succeed, equipping them with the knowledge and skills to use our technology to its full potential.”
The motivation behind the centre
MA: “In simple terms, our decision to open the facility stems from OPTEX’s core values: innovation, collaboration, and education. This year marks our 45th anniversary, a milestone that speaks to our enduring mission: to create a safer, more secure world through technology. Our new training centre is an extension of this mission. It’s a space where we can connect more deeply with our customers and partners, sharing ideas, addressing challenges, and fostering innovation together.
NK: “Seeing a product in action makes all the difference. While research and reviews are helpful, nothing compares to witnessing live demonstrations where you can interact with our solutions. This is why we wanted the training centre to be a dynamic space, designed to deliver immersive and engaging experiences, where customers can fully grasp the capabilities of our sensors and technologies. We also provide certification programs to ensure our partners not only understand the technology but also know how to implement it effectively.”
Tailored training for maximum impact
MA: “We provide comprehensive training on all OPTEX security solutions, including our cutting-edge REDSCAN LiDAR sensors, and both internal and external perimeter protection technologies. For our most advanced and specialist solutions, like the REDSCAN and fibre optic solutions, we offer certification modules that validate their professional expertise and ensure correct installation and configuration. Our goal is to adapt training to meet the unique challenges our customers face, making sure that the knowledge we impart is directly applicable to their projects.”
NK: “And it’s not just about learning, it’s about creating an engaging, interactive experience. We want our training to be fun and collaborative, ensuring open communication while giving attendees all the tools they need to maximize their use of our solutions. Plus, we’ve made sure the centre offers a comfortable environment (convenient scheduling, free parking, snacks) so customers can focus on the learning experience itself.”
How to visit and get involved
NK: “We’re excited to welcome more customers and partners to our Madrid training centre. To arrange a visit, schedule a course, or learn more about the training programs we offer, simply click here or reach out to us directly at enquiry-es@optex-europe.com.
“We can’t wait to show you everything we have to offer. ¡Te esperamos!
“This new Madrid facility is more than just a training centre, it’s a milestone that reflects OPTEX EMEA’s commitment to growing alongside our partners and customers. With this first-class environment, we are ready to support you with the latest technologies, expert knowledge, and a tailored approach to ensure success. Let’s continue building a secure future together.”
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